214-227-5719
VIDEO (Click on screen to view)
3960 Broadway Blvd. Suite 220-D
Garland, Texas 75043
Fax: 866-762-1432
E-mail
service@inhouse
plumbingcompany.com
PAYMENT METHODS ACCEPTED
ACCREDITATIONS
MASTER LICENSE #
M-5556
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Leak Location (127)
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What procedures are taken if a leak is
detected under the home?
At this point all we will know is that there is a need
for further investigation to determine where the water
system is losing pressure and/or the sewer system is
losing water. This investigation, which is step 2 of the
plumbing repair process is called water and/or sewer
leak isolation or sewer leak detection. Call our office
for a ($) price quote on this investigation. One
important note here is that In-House Plumbing &
Services, LLC cannot guarantee leak location unless our
company performs the excavation and repair process, see
question #2 for more information.
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If you perform the location process, can I
get someone else to perform the repairs, and/or if I get
someone to perform the location can you do the repairs?
To answer this question we are going to give you the
procedures followed by our company in this regard. If
someone calls us saying that they have a leak under
there home, they know where it is and they would like an
estimate from us to repair the leak or leaks, we explain
the following. We will be glad to give an estimate to
repair the leak or leaks present, however if we excavate
to the leak sights and there is no leak present, it is
the responsibility of the homeowner to pay us for work
performed anyway. Or we offer to the customer that we
will provide an estimate for repairs, if they are
satisfied with that estimate, we will go in and perform
a verification isolation to verify the leak locations
are correct, at no cost if the customer uses us for
repairs.
If during the verification isolation it is determined
that the leak or leaks are not located correctly, then a
new estimate amount is given to repair the leak or leaks
present. Again at that point, if the customer uses us
for repairs there would be no charge for the
verification isolation performed. Now if it is
determined that the leak is not in the spot determined,
there may at that point be an additional charge for
performing the regular isolation process to determine
the exact location of the leak or leaks present. We take
the location process very seriously, because we believe
that any company performing these types of repairs takes
on the responsibility of the location whether they
performed it or not once they excavate through or under
the slab.
The only exception to this rule is if the customer does
not want to perform the verification isolation, and at
that point we clearly explain that they are responsible
for all costs whether the leak is present or not. It is
our belief that neither us nor any other company should
be held responsible for leaks not present at excavation
if they performed the isolation but not the excavation.
It is the excavation and repair companies'
responsibility to verify they are going to the right
location. With that said, no our company does not have
to perform both the location and repair process, but it
is best for you the customer from a responsibility
stand-point to have one honest company perform both the
location and repair process. We say honest company,
because there are some companies out there who are never
wrong on the location of the leak, the reason they are
never wrong is that if the leak is not present where
they said it is, they will cut out a section of pipe and
say the leak is fixed and you will never know the
difference.
Now with this said they may go ahead and re-test the
system and tell you there is still another leak and
charge you two or three times for one leak repair, or
they may not even re-test the system, meaning you may
get charged for a leak repair and never get the leak
repaired. You might say that this is not possible,
however we know for a fact this is possible, and happens
every day in the industry, because several of us came
from other companies in this industry where this kind of
fraud took place on a weekly basis. This goes back to
our opening statement in the who we are section, we are
people of integrity, honesty and fairness, who are
willing to admit when we are wrong, and suffer the
monetary loss which may occur from the error. We can
supply you with several names of former customers where
these exact situations have occurred. No one in this
industry is perfect, including us, because we do not
have ex-ray vision we will make mistakes, but we work
very hard to be right in every situation, and we will
treat you fairly trough-out the entire process.
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Sewer Leak Location |
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How is a plumbing sewer leak(s) located?
This is a process called Sewer Leak Isolation or Sewer
Leak Detection . We want to isolate the leak(s) under
the home by breaking the system down into smaller parts,
by using different sized inflatable test balls and air
hoses. We strategically place the test balls into the
system to test section by section of the system until
the leak(s) is located. We can also use a special tool
called a sewer video camera to be able to see inside the
sewer pipes. However many times, what may look like a
leak on the camera may not actually be a leak, so using
the camera only to locate leaks, is not a correct
location technique.
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Water Leak Location |
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How is a plumbing water leak(s) located?
This is a process called Water Leak Isolation. First the
water system is turned off at the meter. Then we pump
air from an air compressor into the water lines, which
forces the water still in the lines out. Then we try to
determine the location of the water lines under the
slab. Once the water lines are located, we use a special
listening device to listen for air escaping from the
pipe, to pinpoint the location of the leak. It is
important to note here, that when locating a water leak,
it is only possible to find one water leak at a time,
once a leak is located, that leak must be repaired and
another test performed to verify there are no further
leak(s). This means that it is possible to have more
than one location charge and/or repair charge. However
with that said, the overwhelming majority of houses
tested do not even have 1 water leak, and the majority
of houses with water leaks only have one leak present.
It is just important for you to know what could happen.
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