214-227-5719
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3960 Broadway Blvd. Suite 220-D
Garland, Texas 75043
Fax: 866-762-1432
E-mail
service@inhouse
plumbingcompany.com
PAYMENT METHODS ACCEPTED
ACCREDITATIONS
MASTER LICENSE #
M-5556
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Home Warranty Policy (124)
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I have a Home Warranty Policy, would that
policy pay for the costs of these repairs?
Normally Home Warranty policies have a buy out clause
which would come into play on these types of problems.
The normal buy out amount is $ 250.00 to $ 1000.00. It
depends on your specific warranty company and policy as
to what the buy out will be. Many of the home warranty
companies today are requiring you to use their plumber
to do all of the work in order to get the buy out
amount. We recommend that you be very careful with this.
The plumbers sent by the warranty companies are usually
2 and 3 times the cost of a company who specializes in
leak detection and repair to do the same work. The
normal reason for the price difference is that the
warranty company does not get paid very much at all to
go out in a normal situation. So to make money, they
must jack the cost of the non covered items up. It is
our experience in dealing with hundreds of these claims
over the years, that it is a bad idea to use the plumber
the warranty company sends out to do the repair work on
a leak under a slab. Even if they will not give you any
money unless you use their company, it is our experience
you will come out ahead by using a good quality leak
detection and repair specialist to do the work. We
recommend that no mater what you get everything in
writing, do not just go by what they say, in most if not
all cases, these people cannot be trusted, this includes
the warranty company themselves. It is very important to
note, that it is our experience that many/most if not
all of the plumbers sent out through the warranty
company, do not have much experience in under slab
plumbing leak detection and repair work. They have
usually specialized in above slab plumbing, and probably
know that work very well, but under slab plumbing is
completely different than below slab plumbing, and
should be treated as such. We recommend that you just be
very careful in these situations. Gather as much
information as possible from all sides before making any
decision. Make sure also, that with a sewer leak
situation the home warranties plumber is not just
running a camera to try and test or locate leaks. What
many look like a leak may not be leaking, and
visa-versa. It does not matter what it looks like only
that it is leaking, and the only way to determine that
is to test the system, using rubber inflatable test
balls with air hoses attached to them. If they use a
camera and say no leaks, they could very well be a false
reading, leaving you with a leak under the house that
can continue to do damage as time goes on.
When you really get right down to it, if there is a buy
out that applies to your situation, there is really no
reason that the warranty company would have to do
anything but test to see if there is a leak. In a normal
situation, just to locate and repair one leak under the
slab would exceed any buy out amount, so if there is a
leak, all they should do is give you the buy out amount
and let you do what you want to do. This is what you
need to push for after there plumber does a test that
shows a leak. If they try to make you do anything else,
you need to fight them all the way up the chain until
they give in and give you the buy out amount with-out
using their plumber. Then you need to think long and
hard about canceling that policy as well, because these
are the games they play on everything. Do you really
want to play games every time you have a problem.
Just be careful and if you have any questions about your
specific situation, please call our office and ask for
Shawn Bucklew. He will be more than happy to discuss
your exact situation with you.
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